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Terms & Conditions

Last Updated: Nov 14, 2025

Welcome to The Saving Squads. These Terms & Conditions (“Terms”) govern your access to and use of our website, services, and support (“Services”). By using our website or requesting our Services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. About Our Services

The Saving Squads is an independent company providing:

  • Satellite internet support

  • Home and business technical assistance

  • Remote troubleshooting

  • Network optimization

  • Device configuration

  • Connectivity assistance for rural, off-grid, RV, and remote areas

We do not act as an internet provider and do not sell internet service plans. Instead, we support customers in maximizing the performance of their existing internet services or satellite systems.

2. Eligibility

By using our Services, you confirm that:

  • You are at least 18 years old

  • You are legally able to enter into agreements

  • You will use our Services in compliance with all applicable laws

3. Use of Our Website

You agree not to:

  • Interfere with website security or functionality

  • Use bots, scrapers, or automated tools to extract content

  • Attempt unauthorized access to servers, accounts, or systems

  • Use our content for illegal or harmful purposes

  • Copy or redistribute any content without written permission

We reserve the right to block or restrict access to users who violate these Terms.

4. Service Limitations

While we strive to provide accurate and effective support, you understand that:

  • Internet speeds and performance are ultimately controlled by your provider

  • Weather, equipment condition, interference, and location may impact results

  • We cannot guarantee that every issue can be resolved remotely

  • Satellite systems may require on-site assistance beyond our scope

  • Some advanced troubleshooting may require third-party involvement

We are not responsible for:

  • Provider outages

  • Hardware defects

  • Damage caused by user-installed equipment

  • Issues outside our control

5. Payments & Fees

Payment terms may vary depending on the service provided.

You agree that:

  • All service fees must be paid at the time of booking or completion

  • Charges for remote support, consultation, or troubleshooting are non-refundable once service has begun

  • Any third-party equipment or subscriptions purchased are your responsibility

  • We are not liable for billing errors caused by your internet provider or payment processor

If you dispute a payment, please contact us immediately.

6. Appointment Scheduling & Cancellations

You may schedule services online or by phone.

Cancellations:

  • Appointments may be cancelled up to 24 hours in advance

  • Cancellations made within 24 hours may incur a fee

  • Missed appointments with no notice may be charged in full

Rescheduling:

We may reschedule appointments due to emergencies, weather, or technician availability.

7. Remote Support Disclaimer

By requesting remote support, you acknowledge that:

  • You grant us permission to access your device(s) or network

  • You are responsible for backing up important data beforehand

  • We are not responsible for data loss, file corruption, or configuration changes caused before, during, or after service

  • Remote solutions depend on your internet connection quality

8. No Warranty

Our Services are provided “as-is” and “as available.”
We do not guarantee:

  • Uninterrupted or error-free service

  • Specific internet speeds or performance improvements

  • Compatibility with all devices, routers, or satellite systems

  • That issues will be permanently resolved

All recommendations provided are based on best practices and available information.

9. Limitation of Liability

To the fullest extent permitted by law, The Saving Squads is not liable for:

  • Loss of data

  • Equipment damage

  • Loss of business, revenue, or productivity

  • Service interruptions or outages

  • Incorrect installation performed by a third party

  • Misuse or improper handling of devices

  • Provider-related issues or penalties

Our total liability will not exceed the amount paid for the service in question.

10. Third-Party Services & Links

We may reference third-party products or websites.
You agree that:

  • We are not responsible for third-party actions, pricing, warranties, or performance

  • We do not endorse or control external websites

  • Any use of third-party products is at your own risk

11. Intellectual Property

All website content—including text, graphics, logos, images, and branding—is the property of The Saving Squads and is protected by copyright and trademark laws.

You may not reproduce or distribute our content without written permission.

12. User Responsibilities

You agree to:

  • Provide accurate contact and service information

  • Follow technician instructions

  • Maintain your equipment in safe working order

  • Ensure a safe environment for on-site visits (if applicable)

  • Use our Services only for lawful purposes

13. Termination

We reserve the right to terminate or refuse service if:

  • You violate these Terms

  • You engage in abusive, threatening, or fraudulent behavior

  • You misuse our website or support tools

  • Payment is not completed or disputed without justification

14. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which explains how your information is collected, used, and protected.

15. Changes to These Terms

We may update these Terms at any time.
The “Last Updated” date will reflect the most recent version.
Continued use of our site or services means you accept any changes.

16. Governing Law

These Terms are governed by the laws of the United States and the state in which The Saving Squads primarily operates.
Any disputes will be handled in local courts unless required otherwise by law.

17. Contact Us

For questions about these Terms, please reach out:

The Saving Squads
info@thesavingsquads.com
(631) 328-2430
thesavingsquads.org

Frequently Asked Questions

Are you affiliated with any satellite internet provider?

No. The Saving Squads is an independent technical support and consulting service. We are not affiliated with, authorized by, or partnered with any satellite internet provider, including Starlink, SpaceX, Viasat, HughesNet, or others. All brand names and trademarks belong to their respective owners. Our role is to provide expert assistance for customers who already own and use their satellite internet equipment.

We do not sell, activate, or provision satellite internet service plans. However, we can guide you through setup, configuration, optimization, and troubleshooting for customer-purchased equipment from supported satellite internet providers.

We provide remote technical support and consulting services to customers across the United States and other supported regions. Availability may vary depending on the service type and technical requirements.

Yes. In addition to satellite internet systems, we can assist with related networking solutions such as Wi-Fi optimization, routers, mesh systems, cellular backup connections, and hybrid connectivity setups.

We focus on education, transparency, and practical solutions. Instead of pushing products or service plans, we help customers understand their existing systems, improve performance, and make informed decisions about their connectivity setup.

Yes. We offer both one-time support sessions and ongoing support options depending on your needs. Our team can help with routine optimization, troubleshooting, and system improvements over time.

Absolutely. We specialize in diagnosing and resolving common satellite internet challenges such as obstructions, signal drops, slow performance, and network configuration issues—regardless of the satellite provider.

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