Privacy Policy

Last Updated: Nov 14, 2025

The Saving Squads (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us for support, or use our technical and satellite internet assistance services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to deliver and improve our services.

1.1 Personal Information Provided by You

We may collect the following types of personal information when you interact with us:

Name
Phone number
Email address
Service address or installation location
Billing information (if applicable)
Details regarding your internet equipment, device setup, or technical issues
Any information voluntarily shared when contacting support

1.2 Automatically Collected Information

When you visit our website, we may collect data automatically through cookies, analytics tools, or log files, including:

IP address
Browser type
Device information
Pages visited
Time spent on our website
Referral sources

This information helps us improve user experience and website performance.

1.3 Information From Third Parties

We may receive additional information from:

Advertising or analytics partners
Social media platforms (if you interact with our content)
Payment processors

This data is used only to support service delivery and communication.

2. How We Use Your Information

We use your information to deliver high-quality satellite internet support and technical services.

2.1 Service-Related Use
We may use your information to:
- Respond to service requests or technical support inquiries
- Provide troubleshooting, installation help, or equipment guidance
- Schedule appointments or follow-ups
- Improve internet performance through analysis and diagnostics
- Verify or update account information
2.2 Communication
We may contact you via phone, email, or SMS for:
- Service updates
- Appointment reminders
- Customer support
- Important notices about your internet setup
- Promotional or informational messages (you may opt out anytime)
2.3 Website & Performance Improvements
Your information may be used to:
- Improve website functionality
- Customize user experience
- Analyze performance and security
- Detect or prevent fraud or abuse

3. Cookies and Tracking Technologies

We use cookies and comparable technologies to:

Track website usage
Improve loading speed and navigation
Measure marketing performance
Provide personalized content

You can manage cookie preferences in your browser settings.

4. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share your information with:

4.1 Service Providers

Trusted partners who help us operate our business, such as:

Website hosting providers
Customer support platforms
Payment processors
Analytics tools

These companies are required to protect your information.

4.2 Legal Requirements

We may disclose information if required to:

Comply with laws or government requests
Respond to legal processes
Protect our rights, property, or safety
Prevent fraud or misuse of our services

4.3 Business Transfers

If The Saving Squads undergoes a merger or acquisition, your information may be transferred as part of the business assets. We will notify you of any such changes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encrypted communication channels
Access controls and authentication
Firewall and security monitoring
Secure data storage

However, no method of online transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Maintain business records

You may request deletion of your data at any time (see Section 9).

7. Children’s Privacy

Our services are not intended for children under 13.
We do not knowingly collect information from minors. If you believe a child has provided personal information, please contact us immediately, and we will remove it.

8. Links to Third-Party Websites

Our website may contain links to external sites.
We are not responsible for the privacy practices or content on third-party websites. We recommend reviewing their privacy policies before providing any information.

9. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Opt out of promotional communications
Limit certain data uses

To exercise any rights, contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, technology, or company practices.
The “Last Updated” date at the top will always indicate the most recent revision.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

The Saving Squads
info@thesavingsquads.com
(631) 328-2430
thesavingsquads.org

Frequently Asked Questions

Are you affiliated with any satellite internet provider?

No. The Saving Squads is an independent technical support and consulting service. We are not affiliated with, authorized by, or partnered with any satellite internet provider, including Starlink, SpaceX, Viasat, HughesNet, or others. All brand names and trademarks belong to their respective owners. Our role is to provide expert assistance for customers who already own and use their satellite internet equipment.

Can you install or activate my satellite internet service?

We do not sell, activate, or provision satellite internet service plans. However, we can guide you through setup, configuration, optimization, and troubleshooting for customer-purchased equipment from supported satellite internet providers.

What areas do you serve?

We provide remote technical support and consulting services to customers across the United States and other supported regions. Availability may vary depending on the service type and technical requirements.

Do you support internet systems other than satellite?

Yes. In addition to satellite internet systems, we can assist with related networking solutions such as Wi-Fi optimization, routers, mesh systems, cellular backup connections, and hybrid connectivity setups.

What makes The Saving Squads different?

We focus on education, transparency, and practical solutions. Instead of pushing products or service plans, we help customers understand their existing systems, improve performance, and make informed decisions about their connectivity setup.

Do you offer ongoing maintenance or support plans?

Yes. We offer both one-time support sessions and ongoing support options depending on your needs. Our team can help with routine optimization, troubleshooting, and system improvements over time.

Can you help with poor signal, slow speeds, or obstructions?

Absolutely. We specialize in diagnosing and resolving common satellite internet challenges such as obstructions, signal drops, slow performance, and network configuration issues—regardless of the satellite provider.